Complaints and Appeals Policy

"Frontiers on Healthcare Research" is dedicated to maintaining a rigorous standard of professionalism and transparency, adhering to the guidelines set forth by the World Association of Medical Editors (WAME) and the Committee on Publication Ethics (COPE). Our Complaints and Appeals Policy provides a structured approach to addressing concerns regarding our journal's operations:

1. Openness to Feedback: We actively encourage readers, authors, reviewers, and editors to share their feedback, viewing complaints as an opportunity to improve our journal.
2. Accessible Submission Procedure: We provide clear instructions for lodging complaints or appeals on our journal's website, ensuring easy accessibility for stakeholders.
3. Acknowledgment of Receipt: All complaints are promptly acknowledged, confirming that the issue is under review.
4. Investigation Process: We conduct a thorough investigation for every complaint, considering all related evidence and maintaining fairness.
5. Involvement of Parties: Necessary engagement with all parties involved is undertaken to ensure comprehensive understanding and resolution.
6. Objective Resolution: Resolutions are impartial, with appropriate actions taken including publishing corrections or retractions, or offering a right of reply if needed.
7. Feedback to Complainants: Complainants are informed about the outcome and the measures taken to address their complaint.
8. Preventive Measures: Procedures are reviewed following resolutions to prevent future occurrences of similar issues.
9. Confidentiality: We maintain confidentiality throughout the process, to the extent possible without compromising the integrity of the process.

By adhering to this policy, "Frontiers on Healthcare Research" ensures that all complaints and appeals are taken seriously, maintaining the integrity of the journal and fostering trust within the academic community.